owz365 Terms and Conditions

1. General Terms

owz365 ("we", "platform") is an online betting and casino service. By visiting this website or completing registration, you are considered to have fully read, understood, and agreed to these terms and conditions. If you do not agree with these terms, please refrain from using our services.

owz365 reserves the right to amend these terms and conditions at any time without prior notice. Continuing to use the platform after any amendment means you have automatically consented to the updated terms.

These terms apply to users in Bangladesh and are governed by the laws and regulations of Bangladesh.

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2. Eligibility and Age Requirement

To use owz365 services, you must meet the following eligibility criteria:

• You must be at least 21 years old. Minors are strictly prohibited from opening or using an account.
• You must be a person residing in Bangladesh or legally able to use this platform.
• You must register an account in your own name and may not register on behalf of a third party.
• Each user may operate only one account.
• Persons whose accounts were previously closed or suspended by owz365 may not register again.

For age verification, owz365 may at any time request submission of a national identity card or other government-issued documents. Withdrawals may be placed on hold until verification is complete.

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3. Account Registration and Verification

3.1 Registration Process

At the time of registration you must provide accurate, truthful, and complete information. Providing false or misleading information may result in immediate closure of your account and cancellation of any winnings earned.

3.2 Account Security

Keeping your account login credentials (username and password) confidential is entirely your responsibility. If any unauthorised activity occurs on your account, notify our support team immediately. owz365 will not be liable for any loss resulting from sharing account credentials with a third party.

3.3 KYC Verification

In the interest of security and fraud prevention, owz365 may at any time request the following documents for KYC (Know Your Customer) verification:

• A clear copy of a National Identity Card (NID) or passport
• Proof of ownership of a mobile banking account (bKash, Nagad, Rocket, or Upay)
• A utility bill or other document for address verification

If the required documents are not submitted within the specified time, the account may be temporarily suspended.

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4. Deposit and Withdrawal Policy

4.1 Deposit Methods and Limits

The following payment methods are currently accepted at owz365: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳300.

• Deposits may only be made from your own mobile banking account.
• Depositing using a third party's account is strictly prohibited.
• Deposited funds are generally credited to your account instantly.

4.2 Withdrawal Methods and Limits

The minimum withdrawal amount is ৳800. After approval, all withdrawal requests are generally processed within 1 hour.

• Withdrawals can only be made to the same mobile banking account used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• The applicable wagering requirements must be met before bonus funds can be withdrawn.
• owz365 reserves the right to withhold withdrawals if fraud is suspected.

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5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, totalling ৳3,000; depositing ৳16,000 gives a ৳15,000 bonus, totalling ৳31,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10x (ten times). This means bonus funds cannot be withdrawn until bets totalling ten times the bonus amount have been completed.

5.3 General Bonus Terms

• Each bonus offer has its own specific validity period and conditions.
• Claiming bonuses using multiple accounts is strictly prohibited.
• owz365 reserves the right to change, suspend, or cancel any bonus offer at any time.
• If bonus abuse is found, both the account and any winnings may be cancelled.
• Separate terms apply to VIP cashback and other promotions.

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6. Gaming Rules

All games on owz365 are conducted in accordance with fair play principles. Each game has its own rules, which should be read before starting the game.

• If a game is interrupted due to a technical fault, owz365 will take the necessary steps; in such cases the round may be cancelled.
• owz365 will not be liable for bets lost due to connection disruptions.
• If there is any dispute over a game result, the server log will be considered the final proof.
• In sports betting, if the conditions of an event change after a bet has been placed, the rules set by owz365 will apply.
• In live casino games, both the dealer's announcement and the server record will be used as evidence.

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7. Prohibited Activities

The following activities are strictly prohibited on the owz365 platform:

• Creating or operating multiple accounts.
• Depositing or playing using a third party's funds.
• Using the platform for money laundering or illegal financial transactions.
• Placing bets using software bots, scripts, or automation tools.
• Exploiting technical vulnerabilities in the game system or attempting to hack it.
• Applying low-risk betting strategies with the intention of abusing bonuses.
• Harassing, intimidating, or deceiving other users.
• Opening an account using false or inaccurate information.

If any of the above activities are found, owz365 reserves the right to close the account, confiscate the balance, and take legal action where applicable.

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8. Account Suspension and Closure

8.1 Closure by owz365

owz365 may temporarily suspend or permanently close any account for the following reasons:

• Violating the terms and conditions or engaging in prohibited activities.
• Failure to provide KYC documents or submission of false documents.
• Extended period of inactivity.
• Instructions from a regulatory or law enforcement authority.

8.2 Closure by the User

You may request account closure at any time via our live chat or email. Any pending withdrawals from your balance will be processed before the account is closed, subject to conditions being met.

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9. Privacy and Data Protection

owz365 places the highest importance on protecting your personal information. Our platform uses SSL encryption, which keeps all your transactions and personal data secure.

• Your information is not sold to third parties.
• Information is used only to the extent necessary for operating the service.
• Information may be provided in response to a lawful request from a law enforcement authority.

For more details, please read our Privacy Policy.

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10. Limitation of Liability

owz365 will not be liable for the following:

• Games being interrupted due to internet connection disruptions or technical issues.
• Delays or failures by third-party payment gateways.
• Leakage of a user's account credentials where this is due to the user's own negligence.
• Indirect or incidental losses arising from use of the platform.

owz365 always strives to ensure a safe and reliable service. However, in the event of a temporary disruption due to technical reasons, owz365's liability will be limited.

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11. Responsible Gaming

owz365 believes that gaming should be a form of entertainment. We offer the following features to promote responsible gaming:

• Setting Deposit Limits: You can set daily, weekly, or monthly deposit limits for yourself.
• Self-Exclusion: You can exclude yourself from the platform for a specific period.
• Reality Check: The ability to view a session summary after a set period of time.
• Account Closure: The option to close your account at any time.

Visit our Responsible Gaming page to protect yourself from gaming addiction. This service is available to those aged 21 and above only.

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12. Changes to Terms

owz365 reserves the right to partially or fully amend these terms and conditions at any time. For significant changes, we will endeavour to notify users via email or a notice on the platform.

Continuing to use the platform after any changes will be considered your consent to the new terms. It is therefore recommended that you re-read this page before each use.

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13. Contact and Dispute Resolution

13.1 Contact

If you have any questions or complaints about these terms, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali

13.2 Dispute Resolution

If any dispute arises, please contact our support team first. We will work toward a fair and prompt resolution. The support team will attempt to resolve the issue at the first point of contact.

If any conflict arises in the interpretation or application of these terms, owz365's decision will be considered final, unless the matter is escalated to a legal level.