owz365 Privacy Policy

Introduction

owz365 is a trusted online betting and casino platform in Bangladesh. We are always committed to protecting the privacy of our users. This privacy policy ("Policy") describes how owz365 collects your personal information, how that information is used, who it may be shared with, and what your rights are.

By using our website owz365.cam you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services. This policy is an integral part of our Terms and Conditions.

owz365 believes that a healthy and lasting user relationship is built on transparency and trust. That is why we want to keep you fully informed about every aspect of how we manage your data.

Information Collection

owz365 collects various types of information to provide its services. This information is gathered from the following two main sources:

2.1 Information You Provide Directly

When you register with owz365 or use any of our services, you may provide the following information:

• Full name and date of birth
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, or Upay account details)
• National ID card or passport number (for identity verification)
• Bank account details (where applicable)
• Any messages or complaints submitted via live chat or email

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically, such as:

• IP address and device type
• Browser type and version
• Pages visited and time spent on them
• Login and logout date and time
• Betting and gaming activity history
• Cookies and session data (see Section 5 for details)

Purpose of Information Use

owz365 uses collected information only for legitimate business purposes. We use your information for the following:

3.1 Account Management and Service Delivery

• To create, verify, and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses and promotional offers
• To determine your VIP level and award rewards

3.2 Security and Compliance

• To prevent fraud, money laundering, and other illegal activities
• To ensure age verification (21+ years)
• To implement responsible gaming policies
• To comply with applicable laws and regulations

3.3 Communication and Customer Service

• To answer your questions through our support team
• To send important service-related notifications
• To inform you about new promotions (if you have consented)

3.4 Service Improvement

• To analyse data in order to improve user experience
• To identify and resolve technical issues
• To plan new games and features

Information Storage and Protection

owz365 has adopted industry-standard technical and organisational measures to ensure the security of your personal information.

4.1 Technical Security Measures

• SSL Encryption: 256-bit SSL encryption is used across our entire platform, keeping your information completely secure during transmission.
• Firewall Protection: Advanced firewalls and security systems prevent unauthorised access.
• Data Encryption: Sensitive information, particularly payment details, is stored in encrypted form on our servers.
• Regular Audits: Our security systems are regularly reviewed and tested.

4.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.

4.3 Response to a Data Breach

In the event of a data security breach, owz365 will act promptly and notify affected users as quickly as possible. We remain vigilant at all times to prevent such incidents.

Cookies Policy

owz365 uses cookies to improve your browsing experience. Cookies are small text files that your browser stores on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions.
• Functional Cookies: Remember your preferences, such as language selection.
• Analytical Cookies: Analyse website usage to help improve our services.
• Marketing Cookies: Used to show relevant advertisements based on your preferences.

5.2 Cookie Controls

You can reject or delete cookies at any time by changing your browser settings. Please note, however, that disabling cookies may cause some features of the website to not function properly.

Sharing Information with Third Parties

owz365 does not sell or rent your personal information. However, in certain circumstances, information may be shared with third parties in the interest of providing services:

6.1 Service Providers

We may share necessary information with trusted third parties who assist us in delivering our services, such as payment processing partners (bKash, Nagad, Rocket, Upay), game providers, and technology service providers. All such parties are required to comply with our privacy policy.

6.2 Legal Obligations

In the case of a court order, a request from a law enforcement agency, or any other legal obligation, we may be required to provide information to the relevant authorities.

6.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity. We will notify you before any such change takes place.

6.4 International Data Transfers

Some of our service providers may be located in other countries. When transferring data, owz365 ensures that the receiving party has adopted appropriate protective measures.

Your Rights

owz365 respects your right to data protection. As a user of our platform, you have the following rights:

7.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will respond to your request within a reasonable time.

7.2 Right to Rectification

If you believe that any information we hold about you is incorrect or incomplete, you may request that it be corrected. We will confirm the correction as quickly as possible.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object to your information being used for marketing purposes. We will honour your request and stop marketing communications.

7.5 How to Exercise Your Rights

To exercise any of the rights above, please contact us:

• Via live chat (available in Bengali 24/7)
• Email: [email protected]

We will endeavour to respond to your request within 30 business days of receipt.

Protection of Minors

owz365 strictly refrains from providing services to minors. Our platform is intended only for individuals aged 21 or above. We verify age at the time of registration, and if we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.

We do not knowingly collect personal information from any minor. If you believe a minor is using our services, please contact us immediately.

Policy Changes

owz365 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• By publishing a clear notice on the website
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of our services after any changes will indicate that you have accepted the updated policy. We recommend that you visit this page regularly.

Contact

If you have any questions, comments, or concerns about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available in Bengali 24 hours a day, 7 days a week

Our privacy team will review your request carefully and respond in the shortest possible time. Thank you for being with owz365 — we place the highest importance on your trust and confidence.

For more details, please also read our Terms and Conditions and Responsible Gaming pages.